Canada & US



Freedom to try, without the risk

Free returns & exchanges 

45 Days to decide.*

*Conditions vary by product.

Learn more about our flexible policy here

How does mailing & reimbursement work?

We kindly ask that you cover the cost of the return shipping label when mailing any product(s) back to us, with the exception of the First Pair Underwear Guarantee, where we will provide a pre-paid shipping label. Once we receive your return product(s) and have checked it over to ensure it meets the above criteria, we will reimburse you for the cost of your product(s) within 5 business days or send your replacement product(s) if you’ve asked for an exchange. Easy as that! 

Easily start the return/exchange process here

If your product(s) meets the criteria outlined above, send us a return/exchange request within 45 days from the date your order is shipped and someone from our team will be happy to assist you.



Your country:

Order number:

Are you looking for a return, exchange or either?

Why are you asking for a return/exchange? (Please select from one of the following options):


We can’t predict every possible scenario when it comes to returns and exchanges - in these cases, we may need to make a decision that goes beyond the policy outlined above to ensure a fair resolution, though we will always try to reach a fair outcome for both sides.