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Underwear

Do the boxer briefs ride up?

To prevent the underwear from riding up, we've extended the length of the underwear through numerous rounds of feedback during the development process. The added length increases the holding friction and has proven to be effective for preventing/minimizing this pain point. This solution has been confirmed and supported through the overwhelmingly positive feedback from our 100+ trial test customers made up of a wide range of body types.

How many washes can the antibacterial properties of the underwear sustain?

The silver fibre won't deteriorate after washing because the silver is permanently bonded to the fabric. The antibacterial property of the silver remains active over +245 washes.

How do your underwear compare to its competitors? (E.g. Y Athletics & SAXX)

the KOY Gear boxer briefs were designed to All of our current KOY Gear boxer briefs have a patented air mesh panel design for added breathability and air flow. 


The Silver Air underwear from Y Athletics do not have this feature. However, the fabric for "Silver Air" is made from Merino wool which is similar in softness and breathability to our modal fabric. Silver Air underwear also contain silver fibre.Everyday 0.3 grams of fecal matter is left on underwear due to daily usage, yet Y Athletics Silver Air promotes to not wash their underwear between uses. We do not believe in this philosophy. As a result, our underwear is designed to be durable enough to be cleaned consistently while maintaining its quality. 


As for SAXX their 'Ballpark Pouch' is a well executed design which allows for a different type of comfort. They also use modal fibres in certain lines of their underwear. However, KOY Gear focuses on the application of material science and technology to address pain points. Our underwear offers additional material science innovations like our patented air mesh panel design, which allows for breathability, and our silver fibre pouch, on our Technical Boxer Briefs, which helps to kill 99% of bacteria. Saxx reduces discomfort from sweat by adding fabric where skin contacts skin; however KOY Gear addresses this same discomfort by increasing airflow to reduce sweating and moisture build up.

If water makes silver dissolve, how does washing the underwear affect the effectiveness of the material/product?

Oxygen or moisture can cause the silver atom on the surface to be oxidized, forming the positively charged silver ion, which then dissolves in water to kill negatively charged bacteria. However, the metallic silver itself is water-insoluble. Washing does cause oxidation within the silver pouch, but since silver is one of the most stable elements, it would take many years for the whole silver fibre component to oxidize. Underwear is not meant to last a lifetime and even if it could, we would still recommend that men replace any given pair of underwear generally every 5-6 months for health purposes. 

What are the KOY GEAR Boxer Briefs made from?

Modal: 37.5% 

Polyester (air mesh): 10% 

Polyester (silver fibre): 10% 

Cotton: 37.5% 

Elastane: 5%

Is the silver fibre only in the pouch at the front, or is it built into the entire underwear?

The silver fibres are only located in the frontal pouch. We do not integrate silver into the whole product because the metallic property of silver fibre will make the fabric susceptible to ripping and stretching. To get the best protection while maintaining durability, we have decided to add all the silver fibre to the pouch.

How do I wash the silver fibre underwear?

socks

Why don't you use wool for your socks since it is commonly known to be a material with effective anti-odour properties?

Wool's high absorbency can help reduce odour. However, when choosing materials for our socks, we try to find materials that balance comfort, durability and absorbency. Wool is slightly above average in comfort and great in absorbency, but is very weak in the area of tensile strength (durability), which is why we decided not to use it for our socks. 

t-shirt

How should I prevent liquid stains from setting into the t-shirt?

If you are hit by liquids, STOP! Your initial reaction may be to dab the mess before it soaks into the fabric. However, our hydro-repellency technology is a little different in how it works than what you may be used to. Here’s what you should do: 

Step 1: Quickly rinse the liquids off with water by slowly pouring water over the affected area. Activating the hydrorepellent properties should allow the water to combine with the liquid and roll off of your shirt.

Step 2 (if step 1 didn’t work): Without applying pressure, use an absorbent towel/cloth to lightly graze the surface and pick up residual liquids.

Step 3: (if neither of step 1 nor step-2 worked): If the liquid has already soaked into the fabric, then you may go ahead and dab the area with an absorbent towel/cloth, however, proceed to wash as soon as possible to prevent the stain from setting in.

How should I wash and care for my Technical T-Shirt (with Hydro-Repellency)?

  • Wash in 30-degrees Celsius water 
  • Do not bleach and do not use softener (standard stuff) 
  • After washing, it is ideal to tumble dry (i.e. use your dryer), but to be eco-friendly, maybe only do this every other or every few washes 
  • To ensure maximum effectiveness of the hydro-repellency, it is recommended to iron when possible (without steam) 

How is the hydro-repellency achieved? Are harmful chemicals involved?

We use a proprietary treatment to achieve our hydro-repellency that is one of the most sustainable in the industry. Our treatment doesn’t contain harmful chemicals such as PFOA, APEO, nor PFOS. We made a thoughtful choice not to use these substances. This comes with trade-offs, namely, that our hydro-repellency does not prevent staining from all liquids. However, our technology remains one of the most effective in the world, standing strong menacing liquids such as coffee, juice, alcohol, and many oils. 

RETURNS & REFUND

What is your return policy for Canadian and US customer?

What is your return policy for International customer?

Do you do returns for Kickstarter?

Kickstarter pledges are not covered by our regular return and exchange policy, as everything was heavily discounted. If you had any question, please contact our support team support@koygear.com. We will try our best to come up with a fair solution for you:)

shipping

Are international customers expected to pay their VAT and duties?

Yes, non-Canadian customers will be required to pay both duties and VAT when receiving their rewards. For all other shipping questions, click here. 

Is my shipment being protected ?

KOY Gear Inc. is no longer responsible for managing shipments once they have left our fulfillment centre and have been received by the postal service/courier. Route Insurance is strongly recommended to customers. 

What is Route Insurance ?

Route is a third-party provider that allows customers to buy shipping insurance for online orders. Route ensures protection for lost, stolen, or damaged shipments. Route also allows customers to visually track their KOY Gear shipments anytime, anywhere.

What should I do for lost orders

An order is considered lost when tracking from the shipping services never confirms package status as "delivered." If tracking doesn't show any movement or looks to be stuck after exceeding the estimated shipping time, then orders may be considered lost, and a claim will need to be made. Within how many days following the last tracking update, should I file my claim? For domestic orders, 7 days and for international orders, 20 days. Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

What should I do for stolen orders

An order is considered stolen when tracking confirms the package status as "delivered," but not received. Route requests that you wait 5 days from the day your package status states 'delivered' before reaching out and filing your claim. Claims for stolen orders must be filed within 15 days from the date your package status was marked delivered.

What should I do for damaged orders 

If your item arrives damaged, unusable, or in an unacceptable condition, Route encourages customers to file a claim immediately Please include photo reference of damaged item and packaging received Claims for damaged orders must be filed within 15 days from the date your package status was marked 'delivered'.

Pulse lab

What is Pulse Labs?

Our customers are the heartbeat of KOY Gear and we excel together. Whether a product or an experience, we want to craft it through your eyes. Pulse Labs allows us to engage in a more meaningful way with a community of people who care.

How does it work? 

1. Provide us with your thoughts and ideas on new product concepts 

2. Have a direct impact on product design and other brand decisions 

3.  Have the chance to test and review our gear while in development.

What do I get by participating?

 You will not only have an impact on our product development process but also have the chance to test and review our gear while in development! 


Though we are not actively accepting new participants, sign up for our mailing list so you can be in the know when this exclusive opportunity opens up. 

CONTACT US

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Phone:

Email:

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Email:

Please complete this form for all customer service requests. However, if your issue requires an email or if you are looking to contact another department at KOY Gear, you can reach us using the email addresses below: 


Wholesale: info@koygear.com 


Media & Press: press@koygear.com 


Address :

We don't sell product from our offices in Toronto. If you would like to visit us, please reach out to our customer service team first. 110 Bond Street, Toronto, ON,M5B 1X8, Canada.

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