RETURN & EXCHANGES
CANADA & US
RETURN & EXCHANGES
CANADA & US
Freedom to try, without the risk.
Free returns & exchanges. 45 Days to decide.*
*Conditions vary by product. Kickstarter pledges are excluded from this policy, please contact support@koygear.com if you have any questions.
Learn more about our flexible policy
UNDERWEAR
First Pair Underwear Guarantee
If you aren’t completely happy with the first pair that you purchased, we will send you one new pair of underwear for free or refund you the price of one pair of underwear (excluding the cost of shipping), no questions asked. Regardless of your decision, you get to keep your original pair.
Not your first pair purchased or looking to return/exchange multiple pairs?
Any subsequent pairs ordered, you can either return your product(s) for a refund on the product cost or opt for an exchange, provided the product is still unopened, in its original packaging (we do this for hygienic purposes).
T-SHIRT
If you aren’t completely happy, you have the choice to return your product(s) for a refund on the product cost or opt for an exchange, provided the product(s) has no sign of being worn or washed.
SOCKS
If you aren’t completely happy, you have the choice to return your product(s) for a refund on the product cost or opt for an exchange, provided the product(s) has no sign of being worn or washed, with the plastic connector remaining intact.
UNDERWEAR
First Pair Underwear Guarantee:
If you aren’t completely happy with the first pair that you purchased, we will send you one new pair of underwear for free or refund you the price of one pair of underwear (excluding the cost of shipping), no questions asked. Regardless of your decision, you get to keep your original pair.
Not your first pair purchased or looking to return/exchange multiple pairs?
Any subsequent pairs ordered, you can either return your product(s) for a refund on the product cost or opt for an exchange, provided the product is still unopened, in its original packaging (we do this for hygienic purposes).
T-SHIRT
If you aren’t completely happy, you have the choice to return your product(s) for a refund on the product cost or opt for an exchange, provided the product(s) has no sign of being worn or washed.
SOCKS
If you aren’t completely happy, you have the choice to return your product(s) for a refund on the product cost or opt for an exchange, provided the product(s) has no sign of being worn or washed, with the plastic connector remaining intact.
How do mailing & reimbursement work?
For mailing any product(s) back to us, we will provide a pre-paid shipping label after you initiate the return/exchange process. Once we receive your return product(s) and have checked it over to ensure it meets the above criteria, we will reimburse you for the cost of your product(s) within 5 business days or send your replacement product(s) if you’ve asked for an exchange. Easy as that!
Easily start the return/exchange process below
If your product(s) meets the criteria outlined above, send us a return/exchange request within 45 days from the date your order is shipped and someone from our team will be happy to assist you.
DISCLAIMER
We can’t predict every possible scenario when it comes to returns and exchanges - in these cases, we may need to make a decision that goes beyond the policy outlined above to ensure a fair resolution, though we will always try to reach a fair outcome for both sides.