RETURN & EXCHANGES 

CANADA & US 

RETURN & EXCHANGES 

CANADA & US

Freedom to try, without the risk.

Free returns & exchanges. 45 Days to decide.*

*Conditions vary by product. Kickstarter pledges and purchases via other marketplaces are excluded from this policy. Please contact support@koygear.com if you have any questions.

Learn more about our flexible policy

If you aren't completely happy with your KOY Gear items, you can request to return/exchange provided your product(s) meet certain conditions.

UNDERWEAR

Provided the product is still unopened, in its original packaging (it cannot be resold thereafter for hygienic reasons), you can either return your product(s) for a refund on the product cost or opt for an exchange (as long as the product is still in stock). 

SHIRTS

Provided the product has no sign of being worn or washed. you can request a return for a refund on the product cost or opt for an exchange (as long as the product is still in stock).

SOCKS

Provided the product has no sign of being worn or washed and the plastic connector is still intact, you can request a return for a refund on the product cost or opt for an exchange (as long as the product is still in stock).

UNDERWEAR

Looking to return/exchange multiple pairs?

You can either return your product(s) for a refund on the product cost or opt for an exchange, provided the product is still unopened, in its original packaging (we do this for hygienic purposes).

T-SHIRT

If you aren’t completely happy, you have the choice to return your product(s) for a refund on the product cost or opt for an exchange, provided the product(s) has no sign of being worn or washed.

SOCKS

If you aren’t completely happy, you have the choice to return your product(s) for a refund on the product cost or opt for an exchange, provided the product(s) has no sign of being worn or washed, with the plastic connector remaining intact.

How do mailing & reimbursement work?

For mailing any product(s) back to us, we will provide a pre-paid shipping label after you initiate the return/exchange process. Once we receive your return product(s) and have checked it over to ensure it meets the above criteria, we will reimburse you for the cost of your product(s) within 5 business days or send your replacement product(s) if you’ve asked for an exchange. Easy as that!

Easily start the return/exchange process below 

If your product(s) meets the criteria outlined above, send us a return/exchange request within 45 days from the date your order is shipped and someone from our team will be happy to assist you.

Name:

Email:

Your country:

Order number:

Are you looking for a return, exchange or either?

Why are you asking for a return/exchange? (Please select from one of the following options):

DISCLAIMER

We can’t predict every possible scenario when it comes to returns and exchanges - in these cases, we may need to make a decision that goes beyond the policy outlined above, though we will always try to reach a fair outcome for both sides.